ambiancehairdesign - Salon Policies

APPOINTMENTS

To ensure an appointment, it is best to schedule your appointment before leaving the salon. In order to best achieve exact appointment times, we ask you be punctual.

MISSED APPOINTMENTS

We certainly understand if an emergency arises, however if we do not receive a phone call and the appointment was ignored, there will be a service fee equal to 50% of the scheduled service, and a minimum fee of $10. We appreciate your consideration in this matter. We take great pride to adequately provide enough valuable time for your service and appreciate it being respected.

CONFIRMATION CALLS

Confirmation calls are made one working day before your scheduled appointment and are provided as a courtesy to remind our valued clients of the correct date and time of an appointment. It is not always possible to reach everyone, and we ask that you do not rely on our call as a reminder.

SERVICE GUARANTEE

The Ambiance team takes great pride in the quality of our services. If you are not completely satisfied, please call us within one week. All guarantees are null and void if we have not had the opportunity to correct any services within the two week guarantee period, or if we have not received immediate notification.

Remember--Our goal at Ambiance is to "Please Our Customer" and if for any reason you are unhappy, we want to be the first to know.

CELL PHONES

Cell phones have become a routine part of all our lives these days, but as a courtesy to others, we ask that you please silence your cell phone while in the salon.

CHILDREN

We love children, but if you bring them with you, please do not leave them unattended. Our work place is full of sharp instruments and chemicals. Let's keep everyone safe!

PAYMENT

All payment is expected at the time of services. We accept cash, check, Visa or Mastercard for your convenience.

RETURNED CHECKS

We understand the perils of balancing a checkbook, however, if there is a returned check to us from the bank, a $20 service fee will be applied to your repayment charge.